Plans and Prices
Your Privacy is Critical. Your Productivity is Crucial. Your Image is Everything.
Vanity Address - improve my image
This is how it begins with your business identity! Get a great address, establish your business profile, then grow with us.
Same Day Mail Alerts
Manage your letter mail anywhere, anytime!
Your Choice, Scan or Forward
High volume and all the options!
“I would recommend The Profile to anyone… it is hard to beat The Profile’s unbelievable location right in the heart of Gastown.”
Clio De La Llave
Founder Booje Media
“The Profile Coworking has been a great resource for me and my media business during its many stages of growth over the past five years. Their service offerings have been flexible and well suited to my business. Highly recommended.”
Fresh Air Publishing
“Our company decided to get a Virtual Mailbox back in 2018 with The Profile North Vancouver as we didnt really need a full time office space. The Profile gives us all the services of a regular office without the huge overhead. It’s the best!”
Outline Graphics Ltd.
What to expect when you sign up
QUESTIONS ABOUT BILLING AND INVOICING
Within the first 7 days, if you do not to publish or use our address in any way or complete your setup and authorization with us, you can request a full money-back refund. No questions asked.
What does the first invoice include?
When you register for a new subscription we prorate your initial billing period and invoice you for the remainder of the month. Then we set your next invoice to the first of the next month. Included in the intial invoice will be the refundable deposit, setup fee and taxes.
What payment methods do you accept?
We accept major Credit Card payments for monthly subscriptions. For annual subscriptions or other terms greater than one month, we will accept cheques and interac payments.
How can I view my invoices and statements?
Included in your subscription is access to our customer billing portal. You can login anytime, review your invoices, payment methods and statements
How do I renew my subscription?
When you subscribe to our plans, you will agree that we will automatically renew your account each month or other period you choose, and your credit card will be automatically charged.
Do you accept COD orders?
Yes, we can accept COD shipments or parcels that require additional duties. However, you must ensure shipping fees and duties are covered by your deposit on hand with us prior to shipping. You must know in advance of COD shipments and contact us to discuss the deposits required.
Are there other fees or hidden charges?
For the main services in your plan, you will have one monthly fee with no hidden or extra fees. However we do provide additional services and fees for special mail requests such as extra and immediate mail forwarding. Extra over-limit handling of packages and mail. Please see our terms and conditions for all prices and fees.
QUESTIONS ABOUT OUR CANCELLATION POLICY
Can we cancel our month-to-month subscription?
You can cancel anytime. Simply send us written notice via email to email@example.com
We understand there maybe change, so we will hang on to your unique address for one year in case you change your mind or change happens again and we will gladly provide you the same unique address.
What is your cancellation policy for annual subscriptions?
Our annual subscriptions come with discounts and promotions and are prepaid, so the cancelation period would end at the end of your annual subscription period. You can cancel anytime during that period, and we will continue to provide the mail handling services. However, you must request that we stop mail handling if you require. There is no money back any prorated amounts returned on canceled annual subscriptions.
What the “final payment” in your cancellation policy mean?
If you cancel your subscription by providing written notice by email, within 5 days of your last paid invoice, you will not be required to pay the final invoice for the final period of service.
If you cancel your subscription by sending us written notice any time after 5 days of your last paid invoice and the next invoice period, you will be required to pay the final invoice. For example. If you cancelled on Dec 6th or anytime and up to Dec 31st, the next invoice on Jan 1st will be due and this will be your final invoice. Your services will continue, mail handling and forwarding, for one final month. Then your mail will be returned to sender. Your deposit will be returned. If you cannot provide the final invoice payment, your deposit will be used to cure the final invoice amounts owned.
QUESTIONS ABOUT EXTRA FEES?
Our plans are carefully setup to provide a service that fits the activities of most companies based on our many years of experience and providing these services. Similar to phone plans, there are limitations but our APP provides you additional services and features under your control. If your activities are more than your plan provides, we will help you find a solution that best fits your business.
Transparent Pricing and Fees
To Review our Transparent Pricing and Fees, please visit this page on a desktop or Tablet.
|PLANS & CONDITIONS||Essential Virtual Address||Digital Mailbox||Essential + PLUS|
|Subscription||$45 mon||$75 mon||$95 mon|
|Number of Mail Items Processed||0||Includes 30 items digitized and scanned per mon||Includes 50 items/mon|
|BONUS||First 5 Items Free||Alert & Sent Same Day||Your Choice, Scan or Forward|
|Additional Mail Items||Pay As you Go per item||Over 30||Over 50|
|Envelope Photo emailed (.jpg)||no fee||n/a||Included|
|Letter Shredding upon request||no fee||no fee||no fee|
|Opened/Scanned upon request||$5||$3.5||$2|
|Mail Forwarding||Pay As you Go per item||Upon Request||Every Friday|
|Letter Forwarding. Scheduled||$5 plus postage||$3.5 plus postage||Included|
|GroupMail* forward service||n/a||n/a||Included up to 300g per envelope|
|Expedited forwarding (Same Day)||$10 plus postage||$10 plus postage||$10 plus postage|
|Int. letter forwarding||$10 plus postage||$10 plus postage||$10 plus postage|
|Letter storage/Per item||n/a||$1 after 90 days||$1 after 90 days|
|Additional forwarding addresses||n/a||$5/mon||Includes up to 3 forwarding addresses and Cc and Bcc|
See below for custom routing
|Only letter items are scanned, no magazines. See terms and conditions for more details.|
|Group Mail Description. Multiple letter items grouped in large envelopes and sent. Up to 300g per envelope. Holds approximately 5-6 letter items|
|Parcel & Couriers||n/a|
|Package Forwarding||-||Call for quote and how it works||Call for quote and how it works|
|Int. package forwarding||-||Call for quote and how it works||Call for quote and how it works|
|Check Deposit Service|
|Check deposit individual request (up to 5 checks)||$20/deposit||$20/deposit||$20/deposit|
|Check deposit Unlimited Monthly - Next Day||$80/mon||$80/mon||$80/mon|
|Learn more about this option||Check Deposits|
|Workflow & Automation||n/a||call for quote||call for quote|
|Additional routing rules||n/a|
|Custom Cloud Storage||n/a|
|Business License displayed/hanging/filed in Office||$45 onetime payment||$45 onetime payment||$45 onetime payment|