Step 2.

Let us manage your mail and couriers for you. Keep your focus on your new business!


Not a shared address. Not a PO box, but your own specific office number with a street address. We specifically set this up with Canada Post and Google Places to provide you with a unique address for top google places ranking.


When new mail arrives, we immediately send you an email notification. With our mail scanning service, you can also view your mail from your own personal, secure mail folder. With our various levels of service, you can choose envelope scanning or complete document scanning and management.


Don’t miss a courier ever again. Our frontdesk is open office hours to receive your small packages and priority documents.  Send and recieve. We’ll be here for you.


If you’re abroad. Setup a Canadian address in minutes. Vancouver is one of the most internationally diverse cities in the world. We are currently servicing clients from 17 different countries on five different continents..


What on earth is a social mailbox? Well, at The Profile, you have the option to have a physical mailbox in our cafe.  Upon a mail alert, drop in, collect your mail. Have a coffee on us. Join a lunch-n-learn in the cafe mail room. Meet others, network, hang out..
That’s a social mailbox.


How can we help you? We provide custom mail handling and document management such as check deposits or  document processing. Give us a call, let’s see how our team can help you.

What is your cancellation policy?

Very few actually!

We asked you. You told us. We listened.

  • Call us, or email us and we will cancel the Same-Day
  • No final payment. No questions asked. No Problem.

Why? Because you told us that things change.  Today you needed our services, tomorrow you don’t. For whatever reason, we don’t need to ask and you don’t need to tell.

What happens when we cancel?

  1. You need to go to Canada Post and submit a mail forwarding service
  2. Please notify your vendors, customers and contacts that your mailing address has changed
  3. Please remove any publication of our address on the web. All places where you have published our address including your email signatures.

Is saying goodbye forever?

  • Definitely not. In fact, we will keep your unique office number aside for up to a year. We won’t give it to anyone else just in case things change and you come back.  We’ll still have your unique mailbox number.
  • If we don’t hear from you after about a year. Your number may get put back on the availability list and someone may choose it, or maybe not.
  • We hope to hear from you again some day

What are the other terms?

  • Upon cancellation? We will hold your mail in our office for you to pick up after 60 days.
  • After 60 days? We will send your mail back to Canada Post as “Return to Sender”
  • What if we get mail within this 60 days and want this mail forwarded? No problem, we’ll get a quote from Canada Post for the postage amount plus our handling fee of $5 and send you an invoice. Upon payment, we will continue to forward your mail
  • What if small packages continue to arrive within this 60 days? Please let your senders know you have changed your address, otherwise we’ll get a quote from Canada Post Xpress for the courier postage amount plus our handling fee of $10 and send you an invoice. Upon payment, we will forward your package.

What about business licenses and permints?

Regarding business licenses and permits:

– We hold a master business license for our premises here as we hold the master lease on the premises.

– Only one business license is authorized for a single location as per the City Hall requirements.

– We are authorized/permitted to use the space and allow our tenants to use the space for a particular use as per our application.

So your business is allowed to conduct business here without a seperate business license.

However, if you conduct business in Vancouver, you as a virtual member or tenant are still required to have a business permit.

You can do this, but you must use your home address using a home-based business permit.

–          You can apply here.  http://vancouver.ca/doing-business/at-home-businesses-and-rental-properties.aspx

If you have any other questions regarding this please let us know.

What additional costs are there for a virtual address?

For your virtual address subscription, additional costs could incur for additional mail handling services that you may require. You can request mail forwarded to a different address. You can request send mail by courier. Please call our mail room at 604-637-9725 for specific information regarding additional costs.

Tell me again about the Social Mailbox?

Thanks for asking again.  Your virtual mail address is hosted in our Coworking space at The Landing in Gastown. Not just a PO service or a flex office. In fact we put your physical mailbox in our private business club cafe so we can get a change to meet you.  If you sign up to our news letter and slack, we’ll let you know when we are hosting lunch-and-learns, barista lessons, and other social events in the cafe. The next time you come in to check your mail, sit and relax, have a coffee or an espresso and hang out, get to know us. We look forward to getting to know you.

Still have questions?

Drop us a line at 604-637-9725 to talk directly to our mail room team, or click the chat button on our site to talk to someone immediately.  We love answering questions.