Terms and Conditions




This website is operated by Water Street Profile Services Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Water Street Profile Services Inc.. Water Street Profile Services Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Profile Services Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless The Profile Services Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia Canada


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at [email protected]

Damn Rules

We hate them too, but we learned if we don’t set some guidelines the space ends up like a bad episode of Lord of the Flies

 Spot Quiz

  1. Messy desk or Tidy desk– which is better?
    • Answer: Tidy of course. Don’t be offended if we come by and give you a few pointers how to keep it clean. We’ll be nice.
  2. Noisy, quiet, or both?
    • Answer: Both. Depends on the energy. If you sense the office is hard at work and in the zone, don’t break the zone. Keep it quiet and get some work done as well. If the energy is picking up, get it going.
  3. What do the following signals mean?
    • I’m wearing my headphones. Answer: do not disturb me
    • I have my headphone in one ear. Answer: approach me with caution
    • I don’t have my headphones on. Answer: please say hello
  4. Can your Mom come by and clean up after you?
    • Answer: Definitely. But will she? Not likely so please put your dishes away. If the garbage is overflowing, take a turn and take it out.
  5. Common boardrooms and meeting spaces. With so many do we have to share them?
    • . we think you know the answer to this one. Especially the boardrooms.  We enforce this one so watch out. Here’s the issue. If you are in a boardroom without a reservation, then it’s more embarrassing for you when Ali puts you in hand cuffs and puts you in the corner for a time-out.


If you scored the following

5 correct;                                                  You are a coworking model of success and beauty

3-4 correct;                                              You are too, but need a little reminding

1 correct;                                                 You’re going to get some reminding for sure.. but we still like you



  1. THE COMMUNITY: We are building a business/Coworking community and believe in a code of ethics to create this community. We believe that space matters, great architecture and inspirational space that we respect. We believe in people, people that work together, respect each other, respect the privacy of others, respect the opinions of other and contribute to building trust and secure business and community relationships. We believe in work and life balance. If you believe in these codes of ethics, we welcome you as a member and respect you.
  2. RULES/REGULATIONS: MEMBER agrees to comply with all rules and regulations which are at any time posted on the Property and/or delivered to MEMBER. MEMBER, and/or MEMBER’s guests or invitees, shall not disturb, annoy, endanger, or interfere with other occupants of the building or neighbors, or use the Property or the Premises for any unlawful purposes, or violate any law or ordinance, or commit a waste or nuisance on or about the premises. MEMBER acknowledges that they have received the most recent version of the Rules and Regulations, and that version, and all future versions, are incorporated herein as part of this Agreement.
  3. QUIET ENVIRONMENT: The shared office space is primarily self-governing. We ask only that you consider the interests of those around you and that you conduct business in a manner as not to disturb those around you.  Office doors as well as the boardroom door are to be closed if a business meeting is being conducted. The facilities provide meeting rooms for phone calls, the board room and the phone booths for normal business conduct. Our phone systems are equipped with headphones for private and quiet conversation.  In the event, your conversion is lengthy or loud we would encourage you use the common areas.
  4. MEMBER & BUILDING ACCESS: The offices of The Profile Coworking Business Club provides various levels of access depending on the membership type privileges.
  5. Members who rent space on a monthly full time or part time basis and with long term lease agreements are provided keys to the resident level and a FOB to allow access to the building entrance. The allowed access to THE PROFILE is 24 hours by 7 days a week.
  6. Drop in members or pay as you go members are provided a key only, not a FOB. Please refer to building hours.
  7. Members who book meeting rooms or event space are provided access by appointment only for the specific events or meetings. Please refer to terms and conditions of meeting and event rentals.
  8. SECURITY – All MEMBERs and their employees must be prepared to show identification with picture at all times while on the Property. Visitors have restricted access to the Property and must be accompanied by an authorized MEMBER or employee at all times. PLEASE DO NOT LEAVE ANY OF THE BUILDING’S DOORS OPEN FOR YOUR VISITORS. PLEASE DO NOT OPEN THE DOORS FOR YOUR VISTORS OR PERSONS WITHOUT PROPER IDENTIFICATION. THIS WILL ALLOW US TO MAINTAIN A SECURE BUILDING.  Please adhere to a Members community watch and report suspicious persons or activities.
  9. INTERNET ACCESS – Internet access is provided by THE PROFILE though its contracted service providers only. MEMBERs are not allowed to order internet service(s) from any other provider. Please see additional terms and conditions for Internet.
  10. CELL PHONES: In the interests of maintaining a peaceful environment we request that all members, guests, and MEMBERs turn their phones to vibrate while in the space. We also ask that you use a phone booth or meeting room for calls longer than three minutes.
  11. PRIVACY: Although we strongly encourage collaboration among members, we ask that members respect each others’ needs for privacy. Violations of privacy and intellectual property are strictly prohibited.
  12. NON-SOLICITATION: To further support the Coworking manifesto and values, members agree that Coworking collaboration work places are designed for collaboration, giving and sharing to the community. We encourage people to create trusted relationships, personal and business. The direct selling and solicitation of services is contrary to the values just described and prohibited. Relationships will provide you long terms business benefits, short term sales solicitation will not. Please pay it forward, give and contribute.
  13. YOUR ACCESS CARDS: Cards are not transferable and should not be leant out at any time to any one for any reason. If your card is misplaced or stolen, you must notify staff immediately. THE PROFILE membership cards are personal and cannot be transferred, assigned, or used by others unless agreed upon by THE PROFILE. For security reasons, you may be required to present your card along with a valid picture form of identification.  THE PROFILE card issued to you remains the property of THE PROFILE at all times and must be surrendered upon request.
  14. GUESTS: Members are permitted to bring guests for boardroom meetings and networking in lounges and designated common areas;. Guests are not permitted to sit or occupy office desks.  Members may allow guests to tour the offices and visit the member’s office space but members should adhere to other members’ privacy and quite work environmentGuests are the responsibility of the member to whom they are accompanying.  Non-members are not permitted in the space after hours (after 6pm) without prior permission or notice to management.  Members are required to sign-in guests for all guest visits provided Water Street Profile determines that adequate space exists. Additional visitors may incur additional charges.
  15. THE PROFILE COMMUNITY LOUNGE: Membership terms
    1. Community memberships provide unlimited 24/7 access to all locations.
    2. Memberships are for individuals, not groups or companies. Your team or company can buy memberships but it would be one for each individual. Members are allowed guests, typically not work colleagues or staff members. Guests are welcome for casual meetings but not allowed to occupy the lounge as a workspace.
    3. If a Member wishes to meet with more than 2 or 3 guests, then we kindly ask that you schedule a meeting room under the usual charges and payment terms. This also will reduce the risk of private information becoming public, unwanted interruptions, or discomfort for the persons with whom you are conducting business.
    4. In addition THE PROFILE encourages fair use policy and discretion with reasonable usage in terms of time durations. This means meetings in the coffee lounge areas should not exceed an unfair amount of meeting time.
  16. MEETING ROOMS, board rooms and terms: You demonstrated the interest to belong to a community based business center environment upon joining The Profile. Our rules and policies are designed to facilitate the fair Coworking with other tenants and members, therefore a fair usage manner is implicit. Free bookings are available.  In other words, tenants do not need to pay for extra hours as long as they inform the front desk whether their meeting is a priority or not.  If a priority is requested, the meeting room will be reserved. Otherwise, priority will go to the tenant who has credit.  After tenants have used the priority credits, tenants are still able to use the space but on a more flexible usage. If tenants have used their priority credits, and they MUST have the date, then the front desk can arrange a reservation for them but with the additional associated rental fees.




Hot desks are available in two designated area types to Members, either in a general seating area or in a dedicated area and the use of the Work Space is subject to rules and regulations as stated herein. The services are only available to those persons or entities named on page 1 of this Agreement, and such use is not transferable.

General seating rules:

General seating Hot Desks are not reserved desks or dedicated desks where the Members are able to leave belonging, work items, work papers or permanent computers or monitors. Organization bins and trays are provided for the Member to leave items however, these bins and trays may be moved by AGENT to a locker during an evening event or in the event that desks are moved or re-arranged. The Member may move the bins and trays to a locker at the end of each day. Lockers are provided for such storage.

Dedicated/Reserved Hot Desk:

Dedicated/Reserved Hot Desks are workspaces in designated areas where the Hot Desks are assigned. These workspaces are in a dedicated location of the space and seldom moved, however on occasion, we may temporarily move or shift the desk arrangement for events. The Hot Desks have electrical cables and dedicated LAN ports to high speed Internet. The Member is able to reserve a designated desk, leave items, computers or monitors and belongings and work items.

Day passes:

Day passes are issued only to the general seating Hot Desks workspaces. Each day pass is a Wi-Fi code that allows the Member to access the Wi-Fi and occupy a Hot Desk for a work day starting at 9AM to 5PM. The Member is authorized to work after 5PM but must be aware the front desk doors close and are locked after 5PM. If the Member leaves, they will not be able and are not authorized to re-enter. Day pass Member can be issued Frontdesk door keys upon authorization.

Moving of the desks during events:
The Member is aware that the Agent provides events, activities and workshops that may be held in the area of the Hot Desk general seating area and occasionally in the dedicated hot desk area. Member agrees that from time to time, usually not more than 1, possibly 2 evenings in a work week. General seating Hot Desks will be moved or re-arranged for these events. Members are emailed in advance of an event or activity and are asked to organize work items in the bins and trays provided and moved/stored in a provided locker. Member agrees to move items and clear the space no later than 5:30PM on a designated evening.

Internet access:
High speed LAN access – is provided to Dedicated/Reserved Hot Desks only
Free wi-fi: Free Wi-Fi is provided to general seating Hot Desk Members, but can be accessed by Dedicated Hot Desk Members
Daily guest wi-fi codes: Are issued to day pass Members
Access: Keys and FOBs are provided to Dedicated/Reserved Hot Desks Members only.


A. Pickup mail hours are regular business hours are Monday to Friday 9:30am – 4:30pm.
B. The Agent shall refuse to accept on behalf of the Customer “postage due” mail and /or COD items. No exceptions.
C. The Customer agrees that the Agent may terminate or cancel this Agreement for good cause at any time by providing the Customer with fifteen (15) days written notice. Good cause shall include but is not limited to: 1) Customer abandons the virtual mailbox; 2) Customer uses the virtual mailbox for unlawful, illegitimate or fraudulent purposes; 3) Customer fails to pay monies owed to the Agent when due; 4) Customer receives an unreasonably high volume of mail or packages; 5) Customer engages in offensive, abusive or disruptive behaviour toward other customers of the Agent or the Agent’s employees; and 6) Customer violates any provision of this Agreement. Customer acknowledges that, for the purpose of determining good cause for termination of this Agreement, as provided herein, the actions of any person authorized by Customer to use the virtual mailbox will be attributed to the Customer.
D. As the Customer’s authorized agent for receipt of mail, the Agent shall accept all mail, including registered, insured and certified items. Unless prior arrangements have been made, the Agent shall only be obligated to accept mail, or packages delivered by commercial courier services, which require a signature from the Agent as a condition of delivery. In the event the Customer refuses to accept any mail or package, the Agent may return the mail or package to the sender and the Customer will be responsible for any postage or other fees associated with such return.
E. The Customer hereby authorizes the Agent to accept on Customer’s behalf, and without personal liability, items received by the Agent and accepted in the Customer’s name and which have been deposited in the Customer’s mailbox. The Customer hereby accepts proof of delivery to their mailbox as the delivery to the Agent by the carrier.
F. The Agent shall notify the Customer at least 30 days in advance of any changes in the Agent’s address or services. In such case the Customer shall have the right to cancel this agreement effective from the date of change or renew the agreement under the new terms. In case of cancellation the Customer shall be reimbursed for any prepaid (but unused) mailbox rental, less any outstanding charges owed to the Agent. Under no circumstances will the Agent be liable for any costs, damages, losses incurred by the Customer due to the change of the Agent’s address or services.
G. Your mail is completely private. No Information is given to anyone. Except officials of government agencies (including the police and all license inspectors) or demanded by a court order.
H. The Postal Service will return any mail without a proper address to the sender endorsed “Undeliverable”
I. Upon signing this Agreement, the Customer shall provide two forms of valid identification, one of which shall include a photograph. If payments are to be made by a credit card, information of credit card must match the submitted identification.
J. The Customer hereby agrees that the Customer will not use the virtual mailbox or any other service for any unlawful, illegitimate or fraudulent purpose or for any purpose prohibited by Canadian federal and/or provincial regulations. Customer further agrees that any use of the virtual mailbox shall be in conformity with all applicable federal, provincial and local laws.
K. Only the person or persons identified on the original application form shall be authorized to make changes and hand out instructions to the Agent. To add or change authorized person, the Customer must complete the additional account name form with full details for the newly authorized person. In the event of death or incapacity of the Customer, the Agent will require the appropriate documents from the Probate Court, the executor of the estate, the trustee or other similar person or entity before releasing mail or packages to the requesting party.
L. Customer may terminate or cancel this agreement immediately upon notice by email.
a. No notice period required.
b. No final payment or deposits held
M. Upon expiration, cancellation or termination of this Agreement, the Agent may:
a. Hold the Customer’s mail in our office for eight (8) weeks. The Agent may, provided the Customer pays the postage, packaging material, and forwarding fees in advance. The Agent will get a quote from Canada Post for the postage amount plus our handling fee of $5 and send you an invoice. Upon payment, we will continue to forward your mail
b. For small package receiving, the Agent will get a quote from Canada Post Xpress for the courier postage amount plus our handling fee of $10 and send you an invoice. Upon payment, we will forward your package.
N. After 60 the Agent will send your mail back to Canada Post as “Return to Sender”
a. It is the Customer’s responsibility to provide the specific instructions to the Agent regarding any final mail forwarding needs prior to the expiration, cancellation or termination of this Agreement. The Customer agrees that his/her failure to prepay and/or provide clear instructions for mail forwarding prior to the end of the Agreement will automatically convey his/her desire not to forward and/or store their mail, and authorizes the Agent to discard and/or destroy ALL mail received after the Agreement expiration date.
b. Discard or destroy any “Unsolicited Mail” (e.g., bulk mail; mail addressed as “occupant”, “current resident” or similar designations; or coupons, advertising or other promotional material) delivered to or remaining at the Agent’s location.
O. Two (2) months after the expiration, cancellation or termination of this Agreement, the Agent may:
a. Refuse any mail or package addressed to Customer and delivered to the Agent
b. Return to Sender any of the Customer’s mail or package delivered to or remaining at the Agent at such time.
P. At the end of the rental period, the Agent shall reimburse the Customer for the unused part of deposit related to mail forwarding, paid by the Customer. In this event, with a delay of 8 weeks from the end of rental period or cancellation of service, the Agent will send the Customer a check for the unused balance of the deposit, paid initially by the Customer. The delay of 8 weeks is needed to ensure that all mail arriving after the end of the Agreement will be forwarded to the Customer.

Q. All amounts for virtual mailbox services are quoted as a subscription amount per month.
R.  The Customer agrees to pay in advance all applicable service fees as a subscription for the duration of Customer’s rental agreement. Service and postage fees are all due and payable in advance and the Customer agrees that the Agent may hold mail and packages until the account is paid in full. There are no refunds for cancellation of any services. Mailbox service fees and other related fees stated herein are subject to change.
S. The renewal of the rental agreement: One (1) months prior to the expiration of the current contract, Water Street Profile Services Inc. will issue you an email notice. The Customer will be required to inform Water Street Profile Services Inc., by email, the decision to renew or not renew the contract prior to the end of the current contract. If you let your contract expire and then decide to purchase another contract with us within the next sixty (60) days, a renewal fee of $25 will be charged. If the renewal occurs prior to the expiry date, the renewal fee will be waived.
T. In the event that the Customer wishes to have mail or small packages forwarded where it is not included in their service bundle, the Customer agrees to pay and an applicable deposit according to the type of service and the frequency chosen by the Customer. This deposit shall be used for paying fees related to mail forwarding. The deposit is $20 and forwarding fees are deducted from this deposit then payment is required to keep the deposit at a balance of $20.
U. Mail forwarding fees are the cost of the Canada Post or Courier charges, plus a $5 per item handling fee.

V. Mail handling services are subject to limitations of mail dimensions and frequency and are subject to fee changes according to possible fee changes or dimensions changes by the Canada Post policies. Agent will maintain the right to adjust prices service limitations and policies at the Agents sole discretion. Agent will notify and provide Customer of any fee changes 30 days in advance by email or written notification delivered to the Customers mail box.
a. Services are limited to the number of letters and content that will fit in an Over Size envelope of 380mm x 270mm x 20mm and limited to 100g in weight.
b. Mail that is generally termed as junk mail such as mail drop advertising, brochures or unsolicited mail will not be forwarded unless requested by Customer.
c. Additional charges will apply for forwarding to non-Canadian destinations.
d. Additional charges will apply for letters larger than the standard size or weight. Charges quoted will be cost of Canada Post plus flat fee of $5 per
e. Small package receiving is limited to three (3) deliveries per week. No more than 3 deliveries in one day and up to a maximum of 3 packages per delivery and are held for immediate pickup. Customer must pick-up packages within 5 days of notification. A package dimension is limited to 12”x12”x5”.
f. Additional charges will apply for receiving and storage of additional packages and larger packages. A fee of $2 per additional package will apply for receiving. Storage fees of $2/day will apply for storage beyond 5 days.
g. Applicable deposit is required according to the type of service and the frequency for mail and package forwarding above the limitation;
W. Specials, promotions and service bundles. Agent may offer specials, promotions and service bundles from time to time and are subject to change without notice. Bundled prices are only available during the time of the promotion period and are for new customers only.
X. In the event that, for whatever reason (including, without limitation, as a result of any marketing or promotional campaign) you envisage a material increase in the volume of mail to be handled pursuant to the Mail forwarding Service, you will notify us in writing as soon as you become aware of the circumstances likely to give rise to such change in volume. Where the expected or actual increase is more than 20% in any one calendar month, above the average monthly volume prior to that month, we reserve the right, on notice in writing to you, to increase the Fees payable in respect of the Mail forwarding Services proportionate to the amount of the increase and/or to invoice you for Fees in advance on account of future Fees that may accrue.
Y. During the rental period, the Customer is permitted to change his mail forwarding address. In this event, the Customer must complete the change in forwarding address form. Notification of any change in forwarding address should be at least fifteen (15) business days in advance. For any change in mail forwarding address, the Customer agrees to pay an administrative fee of $20.


Z. Closed mail scanning:
a. Closed mail scanning includes the scanning of un-opened letters and envelopes.
b. Shredding services are limited to 20 letters per week. Scanning is of unopened letters. Letters and envelopes will be scanned on the address side only and emailed to the client. Clients will have three options and instructions how to reply: “forward” or “shred” or “hold for pickup”
c. Additional fees are as follows
d. $0.50 cents per additional scan
e. Open mail and scanning: Open mail and scanning includes the authorized and request to open the letter or envelope and scan the contents.
f. Additional fees are as follows
g. $1.50 per additional page of envelope
h. Check Deposit Service: Check deposit services include the confidential opening of letters and envelopes that contain checks and physically deposit checks to a local bank within the 1 mile proximity of the agent address. Safe-guard procedures are as follows
i. Checks are recorded on a ledger of 5 entries and signed off by one individual
j. Check deposit by ledger is physically deposited at the requested bank by a second individual
k. fees are as follows
l. $5 per deposit up to 5 checks per deposit
m. Scanning of check deposit and stamps are forwarded by email